Role Summary
The Technical Specialist will be responsible for building and developing relationships with existing and prospective forensic laboratory customers, primarily across the USA. The role is highly customer-facing and consultative, involving site visits, demonstrations, workshops, and event support, alongside home-office-based work including customer support, quoting, marketing support, and product positioning.
This is not a hard-sales role. Success in the position depends on trust building, natural curiosity, and the ability to hold in-depth conversations about forensic workflows and operational challenges. Insights gained in the field will be shared with R&D to support ongoing product development. Regular travel throughout the USA, with possible travel to Latin America and occasional travel to the UK (Bristol HQ).
Key Responsibilities
- Build trusted, long-term relationships with forensic laboratories and related stakeholders
- Conduct consultative discussions to understand customer operations and future needs
- Travel extensively to customer laboratories (primarily USA, with some LATAM)
- Deliver and support product demonstrations, workshops, and customer presentations
- Support trade shows and forensic industry events (in-person and marketing support)
- Manage your own diary, travel arrangements, and customer appointments
- Proactively create and maintain customer appointments by phone and email
- Provide home-office support across customer support, quotations, and product positioning
- Feed customer and market insight back into internal teams, particularly R&D
- Tailor product demonstrations to each customer’s current and future operational needs
Working Pattern
This is a remote, home office-based role with significant travel. When not travelling, the successful candidate will work independently from home with regular contact and support from the wider team.
- Company credit card (for flights, hotels, subsistence, mileage etc.)
- Flexibility to arrange your own travel within company guidelines (economy flights and reasonable accommodation expected)
Training and Support
West Technology Forensics provides:
- Full support and training on the communication/customer-facing aspects of the role
- Industry expert training on forensic techniques and products
- Ongoing team support in the field and in role development
- Access to external training opportunities where appropriate
Essential Criteria
- Excellent interpersonal and communication skills (phone, email, in-person)
- Comfortable with regular customer contact and proactive outreach
- Able to build trust and maintain long-term professional relationships
- Organised and self-motivated, with the ability to manage your own diary and travel
- Comfortable working independently in a remote/home-office environment
- Strong consultative mindset with a natural, non-hard-sell approach
- Willingness and ability to travel extensively across the USA
- Valid ability to travel internationally when required (LATAM / UK)
Desirable Criteria
- Experience working with forensic laboratories, law enforcement support environments, or scientific/laboratory customers
- Experience demonstrating technical or scientific products
- Experience with demos, workshops, and trade shows (AAFS, ASCLD, IAI events etc)
- Interest in forensic science and operational laboratory challenges
- Experience translating customer feedback into product/innovation insight
What Success Looks Like
- Strong customer relationships built on trust
- High-quality customer interactions and relevant demonstrations
- Effective territory planning and appointment generation
- Valuable field insight shared back to the business to support innovation and product development
- Positive representation of West Technology Forensics at customer sites and events
- Notable revenue contribution to the USA sales division.
Compensation & Benefits
We offer a market-competitive package, and we’re open to hiring at different levels. Compensation will be tailored to your experience, technical expertise, and the impact you can bring to the role, and we’re happy to build the right package for the right person. We’re committed to making a fair offer that reflects the market and the individual.
If this role aligns with your experience and interests, we would be delighted to hear from you.
If you know someone who would be a great fit, feel free to share this opportunity with them.